This Privacy Policy explains how SANTAQUINTA MALAGA, S.L. (“we”, “us”, “our”) collects, uses, and protects your information when you visit physicks.pro or interact with our services.
We operate Physicks under the brand name “Canica Works”.
1. Who we are
The data controller responsible for your personal information is:
SANTAQUINTA MALAGA, S.L.
Calle Concejal Peña Abizanda, 2, 2A 29010 Málaga, Spain
CIF: B-92948405
Contact: info@physicks.pro
2. Information we collect
2.1 Information you provide directly
- Contact and support requests: When you contact us through our forms or by email (info@physicks.pro, support@physicks.pro), we collect your name, email address, and the content of your message.
- Purchase information: When you purchase a Pro or Business license, payment processing is handled by a third-party payment provider. We receive confirmation of your purchase, your name, email address, and country, but we do not have access to your full payment card details.
2.2 Information collected automatically
- Browsing data: We use Google Analytics to understand how visitors use our website. Google Analytics may collect information such as IP address (anonymized), browser type, device type, pages visited, and time spent on each page. This is only activated after you provide consent through our cookie banner.
- Cookies and similar technologies: We use cookies for essential website functionality and, with your consent, for analytics. See our cookie information below for details.
3. How we use your information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To process and deliver your license purchases
- To send transactional emails related to your purchase (license keys, receipts, refund confirmations)
- To improve our website and product based on aggregated usage data
- To comply with our legal and tax obligations
We do not sell, rent, or trade your personal information to third parties.
4. Legal basis for processing (GDPR)
Under the General Data Protection Regulation, we process your personal data on the following legal bases:
- Performance of a contract: when processing purchases and delivering licenses.
- Legitimate interests: when responding to support requests and operating our website securely.
- Consent: for analytics cookies and marketing communications, where applicable.
- Legal obligation: when retaining invoicing data as required by Spanish tax law.
5. Third-party services
We share data with the following processors who help us operate our service:
- Third-party payment provider (payment processing and license delivery for paid plans) — The specific provider is selected based on regulatory and operational considerations.
- Google Analytics (website analytics) — policies.google.com/privacy
- Lemon Squeezy (payment processing) — lemonsqueezy.com/privacy
- OVH (website hosting and domain registration) — ovhcloud.com/en/personal-data-protection
All third-party processors are bound by their own privacy policies and applicable data protection agreements.
6. International data transfers
Some of our service providers (such as Google Analytics or our payment processor) may process data outside the European Economic Area. When this happens, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
7. Data retention
We retain your information only for as long as necessary to fulfill the purposes described in this policy:
- Purchase records and invoices: retained for at least 6 years to comply with Spanish tax and accounting law.
- Support tickets and contact form submissions: retained for up to 2 years after the last interaction.
- Analytics data: retained according to Google Analytics default retention settings (currently 14 months).
8. Your rights
Under GDPR and applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority (in Spain: Agencia Española de Protección de Datos, aepd.es)
To exercise any of these rights, contact us at info@physicks.pro. We will respond within 30 days.
9. Cookies
Our website uses cookies for the following purposes:
- Essential cookies: required for the website to function properly. These cannot be disabled.
- Analytics cookies (Google Analytics): only active with your consent.
You can manage your cookie preferences at any time through the cookie banner displayed on your first visit, or by clearing your browser cookies and revisiting our site.
10. Children’s privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at info@physicks.pro.
11. Security
We implement reasonable technical and organizational measures to protect your data, including HTTPS encryption, secure hosting, regular software updates, and access controls. However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted online.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent version. Significant changes will be communicated by email if you have an active license, or through a notice on our website.
13. Contact
If you have questions about this Privacy Policy or how we handle your data, contact us:
Email: info@physicks.pro
Postal address: SANTAQUINTA MALAGA, S.L., Calle Concejal Peña Abizanda, 2, 2A, 29010 Málaga, Spain