Documentation
The fastest way to find an answer is to check our documentation. It covers installation, the editor, embedding, responsive design, and more.
Self-service resources
The fastest answers are usually already written down.
Contact our support team
If you can’t find what you’re looking for, reach out to us.
Priority support
Pro and Business subscribers
Active license holders receive priority email support with guaranteed response times.
Whe emailing us, please include:
- Your license key (for verification).
- A description of the issue, including steps to reproduce.
- Your WordPress version and active theme.
- A list of active plugins (or at least those you suspect could conflict).
- Screenshots or screen recordings if applicable.
- Any relevant browser console errors.
The more context you provide upfront, the faster we can help.
Free users
Free users are welcome to reach out, but please understand that priority is given to paying subscribers. Response times for Free users typically range from 3 to 7 business days, depending on volume.
For most issues, the documentation and FAQ resolve the question without needing a ticket. We recommend checking those resources first before getting in touch.
If you’d like guaranteed faster response times, Upgrade to Pro →
Common issues
Before reaching out, try these quick checks. They resolve a large portion of the issues we see.
My composition isn't appearing on the frontend
- Confirm the shortcode format is exactly
[physicks id="123"] - Confirm the composition is published (not in draft state).
- Clear your caching plugin’s cache and your browser cache.
- Open the browser developer console and look for JavaScript errors from other plugins.
My license key isn't activating
- Confirm you copied the key without leading or trailing spaces.
- Confirm you’re using the correct site URL — the license is bound to the site it was activated on.
- If you’ve moved your site to a new domain, deactivate the license on the old domain first.
- Check that your hosting provider allows outbound connections to our license server.
The plugin conflicts with another plugin
Try deactivating other plugins one by one to identify the source of the conflict. If you confirm a conflict, contact us at support@physicks.pro with the name and version of the conflicting plugin — we take compatibility seriously and will investigate.
support@physicks.pro
Submitting a bug report
If you’ve found a bug, we want to know. The faster we can reproduce it, the faster we can fix it.
Email bug reports to support@physicks.pro.
info@physicks.pro
Feature requests
Have an idea for a feature that would make Physicks better for you? We genuinely want to hear it.
Email feature requests to info@physicks.pro.